They never sent anything and refused to refund my friend.
Things we have discovered since: I've seen other people complain of the same thing on forums (since deleted), the owner of the site is a University Student living in University Accommodation - does this sound legitimate to you?
Remember: Scam sites often insist on bank transfer only, as this is very difficult to reclaim.
What to do if you are scammed by a site:
1. Send a formal letter to their address asking for a refund. Keep it polite.
2. Contact Consumer Direct - your purchase is legal and they can and will help you - they will advise on all the steps you need to take, right up to a claim in small claims court.
Things you could do if you were not so nice:
1. Track down the owner and find out where they live (whois - the owner of their domain, the bank account details you had to pay into)
2. Inform (in this case the university) people who might like to know
3. Contact the inland revenue, are they a legitimate business that pays tax?
Below is a summary of my friend's communication with them over his order
26 May 2010 19:23:38 (From Them) Order Confirmation from chemicalhighs.co.uk
03 June 2010 11:13:52 (From Friend) Dear admin,
Is there any chance of an update on this order please? The order was made on the 26th, with bank transfer made the same day. Even allowing for bank holidays, I would imagine that the transfer has gone through by now (4 business days).
Thanks in advance,
03 June 2010 14:54:31 (From Them) will arrive tomoz [name] :)
03 June 2010 15:05:42 (From Them) chemicalhighs.co.uk
Your order has been updated to the following status:
New status: Product Sent
05 June 2010 11:58:38 (From Friend) Hi,
This did not arrive, could I have the tracking number please?
07 June 2010 14:00:23 (From Friend) Hello,
I'd appreciate a response please. Or a refund.
Regards, and hoping we can resolve this amicably,
09 June 2010 09:00:31 (From Friend) Hi,
As it seems obvious that this was never sent, could you please refund this order?
If not I'll be forced to start a tedious process of trying to legally get the money back and warn others about your site. This consists of:
- Formal letters to you requesting a refund
- Contacting Consumer Direct (trading standards essentially who will happily investigate online fraud)
- Informing Google that you are running a fraudulent website (which they take seriously)
- Posting my experience on bluelight.ru and drugs-forum.com (the number one sources for people who wish to purchase research chemicals and where is is possible to provide easy clues to any supplier's shop)
I'm sadly experienced in such matters and hope that we can resolve this amicably before I'm forced to start any of the above. A bank transfer back, a cheque, or a paypal transfer will all be fine.
Please respond within 3 days,
09 June 2010 11:13:59 (From Them) hello [name] thanks for the contact we are sorry about your experience and this is due to errors within our site and other issues we are having at the moment
we will offer a full refund via paypal or other method :)
09 June 2010 11:21:14 (From Friend) Hi there,
Thanks, my paypal email address is this one - [email]
Could you please advise when transfer is complete?
Note: If you require I can send an official PayPal payment request to an email of your choice.
09 June 2010 11:28:29 (From Them) order number [um] for [name]! that has been sent, go send me your postcode!
09 June 2010 12:53:08 (From Friend) Postcode: [postcode]
If it has been sent, send me the tracking number.
All Standard Next Day (Royal Mail Special Delivery Guaranteed Next Day By 1pm) come with a tracking number which can be used to locate you package. http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=400026
If you do not have the tracking number then you obviously did not send the package. Please supply the refund as agreed below.
09 June 2010 17:10:09 (From Them) i 100% sent the item but have lost the receipt since the time, however this time only i am willing to give a refund
10 June 2010 08:40:10 (From Friend) Hi, that's fine. Refund to the paypal address [email] will be okay please. I understand that this is one time only.
10 June 2010 13:04:10 (From Friend) Hi [website owner's real name],
I see your name pops up on bluelight.ru already as a supplier of 5-IAI that never delivers goods... So I'm not alone. Too much of a coincidence that two packages get lost.
You have until The end of Monday (14th June), which is more than enough time, a weekend to mull it over, to make the refund before I act. Refund via Paypal to [email]
Note well that I have your name, address, and bank account details. More than enough for Consumer Direct and your local council / police to work with.
[university accom url]
If you are in fact a student at [university], I'm sure they'd also be interested to know what kind of business you are currently running.
Sorry to be so strong-armed, but you are stalling too much.
snippet from the bluelight.ru forum:
Originally Posted by seejay33 View Post
apparently so it seems one uk site has it, does seem odd how they have some, i think ill wait until more sites get hold of it as that particular one only does bank transfers dont fancy taking the chance
Is this a .co.uk, with an extremely obvious name that does NOT suggest "Not for human construction" and you pay [website owner's real name].
It's a fucking scam, never received, no emails back
10 June 2010 17:24:56 (From Them) no mate i always deliver the goods, and i dont know why your threatning me, im going to refund you!
10 June 2010 17:26:59 (From Them) ps how do you know i go to [city] university!
10 June 2010 18:00:00 (From Friend) Your domain is registered there. I also know your bank is in [howtown], your home town I'd guess?
You keep saying you'll refund me, but never do.
I'd really prefer not to be all belligerent - if you do refund me then we'll just shake hands and forget about it.
10 June 2010 20:05:45 (From Them) yeh i am going to refund you mate dont worry :O just give me till tomoz
11 June 2010 10:36:39 (From Friend) That's fine, however, note: I won't be stalled any longer. A paypal refund takes a minute. You've already kept me waiting all week with promises. If today passes and no refund is there, I'll start to take action on Monday morning. That's my final deadline and I won't except any more excuses whatsoever.
My friend, who actually paid for this order from his bank account, is less tolerant and patient than me. I'll be forwarding your details to him too so he can also take what action he considers appropriate.
CommentIs chemicalhighs.co.uk a scam site? comment by DaemonicHits | Last Modified 2010-06-23 This website would seem to be run by an amateur, with regular adjustments to chemical names and often misrepresenting the availability of products. I myself have placed an order, but it became apparent that the product was in fact no longer in stock. There has since been no reply to my requests for a refund.
CommentIs chemicalhighs.co.uk a scam site? comment by daveHits | Last Modified 2010-06-23 ordered a gram on benzo on the weekend, site promises delivery by tuesday. it still says processing, nothing sent. site hasn't updated by wednesday, it still promises delivery for tuesday! ha! scammers indeed!
Note: this isn't a forum for discussing the rights and wrongs of (legal) drugs, please refrain from posting any inflammatory comments - I'll just remove them.
CommentIs chemicalhighs.co.uk a scam site? comment by JeffHits | Last Modified 2010-06-25 yeah i made the same mistake of ordering something from them - did receive 1 reply but over a week now and still no refund and no product :( The site is run by students in a university campus. Not sure what action to take next.
CommentIs chemicalhighs.co.uk a scam site? comment by DaemonicHits | Last Modified 2010-06-25 The individual is in breach of university policy as the domain and website is registered to university property and is for commercial gain. I am tempted to inform the police regarding this matter also, as both cash and sensitive data have potentially been stolen. I would suggest others do the same.
CommentIs chemicalhighs.co.uk a scam site? comment by RalpharamaHits | Last Modified 2010-06-25 Daemonic, my friend threatened to inform the university and the police, but they didn't seem that bothered. Judging by the replies he got, do you think it is possible that the address is false? I mean, do university students really write like that? o_O
Although the university address may indeed be false, we do have bank details. The name and bank details are of more worth to the police and his bank than the address is to the university, fraud is considered a very serious offence. If you didn't want to inform the police, you can inform your banks fraud protection department, who will investigate on your behalf.
Whatever the situation, this young man is risking arrest along with possible loss of his home, his tuition and his bank accounts.
CommentIs chemicalhighs.co.uk a scam site? comment by DaemonicHits | Last Modified 2010-06-25 Watch this space. The recent offer on his site suggests a 5-methoxy collection of RC's coming soon. There is only one that is legal, if any DMT, DiPT or MiPT products arise there will likely be an arrest warrant for Class A's coming his way...
The essential thing about research chemicals is to DO YOUR RESEARCH xD
CommentIs chemicalhighs.co.uk a scam site? comment by UKsuppliesHits | Last Modified 2011-01-12 I was going to buy this domain name for my RC shop or even the .com website address... But i guess there is no point making a .com version or buying the domain as people will think its a scam..
CommentIs chemicalhighs.co.uk a scam site? comment by RalpharamaHits | Last Modified 2011-01-12 Yes, I reckon that name will always show up articles like this on a search now. TBH, 'chemical highs' was always viewed as suspicious on forums as any site that emphasises the recreational nature of their products, rather than trying to remain neutral or even scientific, are more often scams than not anyway... I'd advise a more sober name...