Airmiles - where's my stuff?
Hits 10432 | Created 2008-04-01 | Modified 2008-04-01I never did anything with my airmiles, so thought I'd use the balance I'd worked up over the last 10 years to buy something, anything. So why, 3 weeks after ordering, has nothing turned up yet?
I went for the dozen bottles of wine, as I didn't seem to be able to afford anything else with my balance, apart from a one-way ticket to a small Island off Scotland that I wasn't very familiar with...
Ordering on-line involved a telephone call to Airmiles to activate my account, or something. After that the site was pretty easy to navigate.
First thing I did was change my address. No problem.
Next, order 12 bottles of wine. Done.
I get an email:
Sent: 05 March 2008 08:19:03
To: [my email]
Thank you for booking your trip with AIRMILES. Your booking reference(s) are: [my ref]
We'll send your full travel details and essential documents by post to:
[my new address appeared here]
You should receive them within 14 days.
We hope you enjoy your trip.
AIRMILES Online Team
Please do not reply to this email as it is automatically generated.
Which all looked good.
I promptly forgot all about it until yesterday, when I realised that much more than 14 days had passed.
Email seemed out of the question, so I had to call them, so I have no exact record, but it went something like this:
: Hello [insert inane scripted welcome message]
: Hi [insert complaint]
: Okay, I'll just have to take you through some security questions
[insert 5 minutes of q & a during which time it becomes clear that 1. they still have my old address and 2. they have no record at all of my order]
: But my confirmation email had my new address in it, I have a reference number.
: That number comes up as invalid I'm afraid.
[I have the feeling they don't believe that I 1. changed my address or 2. made an order]
: Sometimes the system goes a bit funny if you try and change your address and then do something else.
[Insert me changing my address (again) and ordering the same thing again (again)]
: Right, that's ordered, it'll be with you within 14 days....