Virgin trains phone system
Hits 4574 | Created 2008-01-14 | Modified 2008-01-14Virgin trains seems to have one of those phone systems that you have to speak 'naturally' into...
I was forced to use the phone as the internet site, which generally works without a hitch, refused to allow me past the stage where I accept terms and conditions. It complained that there was an error - why not go back and try again?
Much back, forward and refreshing merely compounded the problem:
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So, forced to use the phone... This type of speak-clearly-menu-system makes me twice as angry as the traditional press-the-number version. That's pretty angry.
Jamming zero repeatedly makes the robot on the other end stutter, complain that you're not speaking naturally, then it all goes quiet for a moment before it connects you to a real person, somewhere on the planet, and you can start to calm down...
Incidentally, I was offered tickets that cost twice
as much as on-line by the staff on the other end of the phone. This is after I I quoted the same train times as I had tried to book on-line...
Only after insisting
that I could get it cheaper, and by quoting again the specific trains and fare types (I had it on-screen) would she admit that I could get the ticket at the cheap price I wanted...